---
title: "Support"
date: 2026-06-09
author: "Torben Lundsgaard"
---

# Support

Get help with **GTM Kit Premium** or the free **GTM Kit** plugin. Most questions get answered fastest by checking the docs first; for anything else, the path depends on which plugin you’re using.

## Self-serve resources

- **[Documentation](/documentation/)** — setup guides, every premium feature, CMP integration notes, troubleshooting.
- **[Changelog](/changelog/)** — what shipped in the last few releases and why.

If you find a doc that’s wrong, missing, or unclear, tell us. We rewrite docs often.

## Premium customers

[Sign in to your account](/account/) and open a support request at **[support](/account/support/)**. We reply within **one business day** (CET, Monday-Friday). Most replies are faster, particularly during European business hours.

Include:

- **The site URL** the issue is on.
- **What you expected to happen** vs **what actually happened**.
- For tracking bugs: a relevant screenshot of the data layer or GTM debug output if you can get one. We can troubleshoot most issues much faster with this.

Your license key and order details are attached automatically — no need to look them up.

If you’ve been waiting longer than expected, send a follow-up. Things occasionally slip through and a nudge is always welcome — not annoying.

## Free plugin users

Post in the [GTM Kit support forum on WordPress.org](https://wordpress.org/support/plugin/gtm-kit/). We monitor it and reply on a **best-effort** basis — a reply may take longer than the Premium SLA.

Include:

- **The site URL** the issue is on.
- **What you expected to happen** vs **what actually happened**.
- For tracking bugs: a relevant screenshot of the data layer or GTM debug output if you have one.

If you’re running a WooCommerce store and you’re not on Premium yet, the Premium feature list covers the WP Consent API integration, the server-side queue, and the customer-intelligence layer — most of the “I need this fixed faster” cases.

## Pre-sale questions

Thinking about Premium but have a question before buying? [Send us a message](/contact/) and we’ll reply within one business day (same SLA as paying customers).

## Security reports

If your issue is sensitive (security report, data leak, anything you don’t want to write in a public ticket or forum post), [contact us](https://gtmkit.com/contact/) directly.

## Bug reports and feature requests

- **Bug reports** go through the channel that matches your tier (Premium: `/account/support/`; free: WordPress.org forum). Include reproduction steps and we’ll triage.
- **Feature requests** also go through the same channels. We track them against the roadmap; we don’t promise dates, but every request gets read and considered.

## What we don’t do

- **GTM container setup as a service.** GTM Kit is a plugin; it doesn’t replace your tag manager. If you need someone to build your container, GA4 setup, or conversion-tracking strategy, we can recommend agencies — just ask.
- **Custom development.** We don’t build bespoke features on contract. Anything broadly useful gets added to the roadmap and shipped to everyone.