What gets shared
When you have an open support ticket, the Support page in GTM Kit lets you share your system data with the support team: your WordPress environment (versions, theme, active plugins), your GTM Kit settings, and basic site information. No customer data, no orders, no personal data of your visitors. You can see the ticket ID format (FS…-…) on your support confirmation email.
Copying your configuration without an open ticket
Tools → Site Health → Info carries a GTM Kit section listing your whole configuration on one screen, with a copy button. Paste it into your first message and support can answer rather than ask.
Your container’s environment authentication token and preview ID are shown on screen but deliberately left out of the copy.
The live sync session
Since GTM Kit 2.17.0, sharing starts a live sync session: while your ticket is open, saving GTM Kit settings automatically sends the support team a fresh copy of the same data. This removes the “please send updated system data” loop; support always reasons from your current configuration. Nothing new is collected, and nothing is sent on a schedule: only when you save settings, and at most for 7 days after the first share.
Staying in control
The Support page shows an indicator while sync is active. The Stop sharing button ends the session immediately. The session also ends on its own when your ticket is closed or when the 7-day cap is reached. If GTM Kit cannot confirm your ticket is still open, it stops sending rather than guessing.
For developers
The gtmkit_support_sync_config filter tunes the sync timings; see Actions & Filters.